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How often do I need to change the filter?
How often do I need to change the filter?
For best results, we recommend changing the filter every 2–4 weeks to ensure fresh & clean water
How do I install the replacement filter?
How do I install the replacement filter?
Simply remove the old filter, rinse the new filter under cold water, and insert it into the designated slot in your water dispenser. Detailed instructions are included with your purchase.
Can these filters help with hard water in the USA?
Can these filters help with hard water in the USA?
Yes, our filters are designed to reduce limescale and other minerals commonly found in USA tap water, extending the life of your dispenser and improving water quality.
What if my cat doesn’t like it?
What if my cat doesn’t like it?
If your cat doesn't like it or avoid it, we recommend waiting 3-4 days so your cat can get used to it. If he's still avoiding it we recommend using catnip on the spout to help your cat get acquainted to it or simply return it for a full refund- no questions asked.
How fast is shipping?
How fast is shipping?
Orders ship on the same business day or next day. Customers receive their fountain within 5–8 days, with tracking provided.
What is included in each pack?
What is included in each pack?
Each pack contains multiple replacement filters (see product listing for quantity), individually sealed for freshness